Privacy Policy

1. Introduction

This Privacy Policy describes how AGD Group LLC collects, processes, uses, stores, shares, and protects information associated with the Pulse Check Professional website, application, and related services.

Pulse Check is the product and service name used by AGD Group LLC. References to “Pulse Check,” “we,” “us,” or “our” in this policy refer to AGD Group LLC and the Pulse Check service, as applicable.

By creating an account, using Pulse Check, enabling notifications, or otherwise using the service, you acknowledge that information may be handled as described in this policy.

2. Information We Collect

Pulse Check may collect information you provide directly, information generated through your use of the application, and limited technical information needed to operate and secure the service.

• Account information, including your full name, email address, and mobile phone number.
• Authentication and account-access information managed through our authentication provider.
• SMS consent information, including whether consent was provided and the date or time associated with that consent.
• Terms and Privacy Policy acceptance information.
• Check-in records, including the date, time, and status of safety check-ins.
• Reminder settings, timezone information, quiet hours, and notification preferences.
• Emergency-contact information that you choose to add, including names, email addresses, phone numbers, and priority levels.
• Alert records, delivery status, escalation activity, and acknowledgment details.
• Subscription and billing status received from our payment processor.
• Support communications, including messages submitted through support, contact, privacy, or billing pages.
• Basic technical information needed for security, troubleshooting, fraud prevention, and application performance.

3. How We Use Information

We use collected information to operate Pulse Check and provide the safety check-in and notification features requested by subscribers.

• Create, authenticate, and manage user accounts.
• Store and display profile information.
• Record daily safety check-ins.
• Schedule and deliver optional reminders.
• Detect missed check-ins.
• Notify selected emergency contacts when alert conditions are met.
• Escalate alerts according to subscriber settings and contact priority.
• Send transactional email, SMS, push, or other enabled notifications.
• Record and manage SMS consent and opt-out preferences.
• Provide subscription and billing services.
• Respond to account, support, security, privacy, SMS, and billing requests.
• Prevent fraud, misuse, unauthorized access, and security incidents.
• Maintain, troubleshoot, analyze, and improve the application.
• Comply with legal obligations and protect the rights and safety of subscribers, recipients, and others.

4. Mobile Phone Numbers and SMS Consent

Pulse Check may collect a mobile phone number when a subscriber creates or updates an account. The phone number may be used for transactional messages only when the subscriber has provided the required consent or when another permitted transactional communication is initiated through the service.

During registration, subscribers are presented with clear SMS consent language and must affirmatively select the SMS consent checkbox before creating an account.

SMS consent is not a condition of purchasing unrelated goods or services. Pulse Check does not use SMS consent for unsolicited advertising, telemarketing, or third-party promotional campaigns.

5. SMS Opt-Out and Help Requests

A recipient may reply STOP to an eligible Pulse Check text message to request that further SMS messages be stopped. Additional standard opt-out keywords supported by the messaging provider or mobile carrier may also be recognized.

A recipient may reply HELP for assistance or contact us at support@pulse-check.com.

Opting out of SMS does not necessarily close the Pulse Check account or stop non-SMS communications that remain enabled, permitted, or required.

6. Emergency Contact Information

Subscribers may add emergency contacts to Pulse Check. The subscriber is responsible for ensuring that the contact information is accurate and that they have permission to provide and use that contact information for Pulse Check alerts.

Emergency-contact information may be used to send missed check-in alerts, escalation notices, acknowledgment links, and related safety communications.

7. Check-In and Alert Information

Pulse Check stores information related to completed check-ins, missed check-ins, alerts, delivery attempts, escalation activity, and contact acknowledgments.

This information may be used to show account history, application analytics, reports, alert status, and safety activity within the application.

8. Notifications

Depending on the settings selected by the subscriber, Pulse Check may send notifications by email, SMS, push notification, or other supported communication methods.

Message and data rates may apply to SMS messages. Delivery is not guaranteed and may be affected by internet service, mobile carriers, email providers, third-party messaging providers, device settings, or other systems outside Pulse Check's control.

Pulse Check does not guarantee that a message or alert will be received, opened, acknowledged, or acted upon.

9. Billing and Payment Information

Subscription payments may be processed by third-party payment providers, including Stripe. Pulse Check does not need to store full payment-card numbers to provide the application.

Pulse Check may receive limited billing information such as subscription status, plan type, payment status, customer identifiers, and transaction references.

10. Service Providers

Pulse Check may use trusted third-party service providers to support authentication, hosting, databases, email delivery, SMS delivery, payment processing, monitoring, analytics, security, and other application functions.

These providers may process information only as reasonably necessary to perform services for Pulse Check and according to their applicable agreements, terms, and privacy obligations.

Service providers may include companies such as Supabase, Vercel, Resend, Twilio, Stripe, and other providers used to support application operations.

11. How We Share Information

Pulse Check does not sell personal information. Information may be shared only when reasonably necessary to operate the service, fulfill subscriber requests, protect users, or comply with legal obligations.

• With emergency contacts selected by the subscriber when an alert is triggered.
• With service providers that help operate, deliver, maintain, and secure the application.
• With payment processors for subscription and billing services.
• With email and SMS providers for transactional notification delivery.
• When required by law, legal process, court order, or government request.
• When reasonably necessary to prevent fraud, abuse, harm, unauthorized access, or security incidents.
• As part of a business transfer, merger, acquisition, financing, or sale of assets, subject to applicable protections.

12. Data Security

Pulse Check uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No internet-based service can guarantee absolute security. Subscribers should maintain a secure password, protect access to their email account and devices, and immediately report suspected unauthorized access.

13. Data Retention

Pulse Check may retain information for as long as an account remains active and for a reasonable period afterward when needed to provide the service, maintain records, resolve disputes, prevent fraud, enforce agreements, or satisfy legal obligations.

SMS consent, opt-out, and compliance records may be retained for a reasonable period to document consent, honor opt-out requests, address disputes, and satisfy carrier, provider, or legal requirements.

Some information may remain in backups or archived records for a limited period after deletion.

14. Your Choices

Subscribers may review or update many account settings directly within Pulse Check.

• Update full name and mobile phone number.
• Update reminder times and timezone settings.
• Enable or disable available notification methods.
• Update SMS consent and notification preferences.
• Reply STOP to eligible SMS messages to request opt-out.
• Add, edit, disable, or remove emergency contacts.
• Update contact priority and escalation settings.
• Manage subscription information through the billing portal.
• Contact support to request help accessing, correcting, or deleting account information.

15. Account Deletion Requests

Subscribers may request account deletion by contacting Pulse Check support at support@pulse-check.com.

Before completing a deletion request, Pulse Check may need to verify the identity of the account holder. Certain records may be retained when required for legal, fraud-prevention, security, billing, consent, messaging-compliance, or recordkeeping purposes.

16. Children's Privacy

Pulse Check is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If you believe a child has provided personal information without appropriate authorization, contact Pulse Check support.

17. Health and Medical Information

Pulse Check is a safety check-in and notification tool. It is not a medical provider, medical device, healthcare facility, emergency dispatch service, or substitute for professional medical care.

Subscribers should not submit detailed medical records, diagnoses, treatment information, insurance information, or other sensitive health information unless a future feature specifically requests and protects that information.

18. Third-Party Links

Pulse Check may contain links to third-party websites, services, payment pages, or communication providers. Pulse Check is not responsible for the privacy practices, security, availability, or content of third-party services.

19. State and Regional Privacy Rights

Depending on where you live, you may have rights related to access, correction, deletion, portability, or restriction of certain personal information.

To submit a privacy request, contact support@pulse-check.com. We may need to verify your identity before completing a request.

20. Changes to This Policy

Pulse Check may update this Privacy Policy as the application changes, new features are introduced, service providers change, or legal and carrier requirements are updated.

When this policy is updated, the revised effective date will be displayed at the top of the page. Continued use of Pulse Check after an updated policy becomes effective constitutes acknowledgment of the revised policy.

21. Contact Us

Questions, concerns, SMS requests, privacy requests, or complaints related to this Privacy Policy may be sent to: